We made several trips to Brockville Wood Products before making our final decision on the hardwood for both our floorings and staircase. We were never pressured by Dale or Lyne to make a quick decision or purchase. This was our first purchase for hardwood... we found Dale to be very knowledgeable about the products he sells. Thank you to Dale and his installer Matt for doing such a wonderful job resurfacing our staircase and installing a new handrail system...while we were away on vacation. What a treat to come too. We have had many compliments on the wood and the workmanship. We have since purchased the ceramic tile from BWP and will be returning for more tile and hardwood soon. Also, thank you to Lyne for all your help and kindness.
Thank you for your professionalism & your commitment to our installation. You lived up to your promise & we absolutely "LOVE" our new staircase & handrail system.
From our first meeting with Dale & Lyne, we were treated with a professional manner that made us feel comfortable choosing BWP to do our staircase & handrail project. Their knowledge & expertise helped with product selection & design choices. The work was completed on time & the work area was cleaned every day. We look forward to our next project.
We'd like to thank you very much for the wonderful staircase and flooring makeover recently completed at our house. What a difference, we just love it! Before we came to see you we were not sure if our project would even be possible but after discussing the details with you we were confident that we wanted you to do the job. Thank you for taking the time to discuss the details about all of your wood products. Thank you to George for his workmanship for being on time and for always leaving the job site tidy at the end of each day. You and your staff were always very professional and a pleasure to deal with. From beginning to end the whole process was an enjoyable one. We thank you for your service and we'll definitely recommend you to our friends and neighbours.
We are very satisfied with our new floor install by BWP. We were impressed with Dale's product knowledge. The installers laying the floor were very thorough & fast even though our condo presented numerous corners & angles. They also were extremely good in cleaning up. We look forward to many years with our new quality floor & heartily recommend BWP to anyone looking for a new floor & impressive customer service.
I wish to express my extreme satisfaction with the installation of the new flooring in our Condo. Dale was very accommodating regarding the scheduling of the work. His knowledge of the product and the extra finishing touches he suggested certainly enhanced the finished product. The installer was excellent, very prompt, efficient and knowledgeable and at the end of the day very tidy in his clean up. Dale stopped in daily to ensure that there were no issues. All in all a superior job. I would not hesitate to recommend Brockville Wood Products to anyone looking for quality workmanship and top of the line products.
Brockville Wood Products refinished our old staircase and handrail, and install a new hardwood floor. I don't know how they did it but... the staircase and handrail look just like the floor. Very professional service from start to finish. Dale is very organized and thorough... you know exactly what you're getting, and what it will cost. The installation team were courteous and efficient. I would not hesitate to use Brockville Wood Products again.
We have just had 900 sqft of engineered hardwood flooring, with a complete handrail and staircase system installed in our raised bungalow. During all initial consultations, spanning 3 weeks, Dale was very patient and undemanding -- no question was ever considered trivial and no pressure for sale ever brought up. Dale's product knowledge is excellent but just as important, were his suggestions for "perfecting" the project. He recommended Birch for our project -- an absolutely gorgeous wood. His recommendation of using metal spindles with a "Metallic Chestnut" finish was terrific. He personally designed the shoe moulding for the spindles to fasten to, which added value optics to the completed railing system. Upon his suggestion, we also replaced our tiny baseboards and door casing with higher ones. There was never any pressure to do so but the idea was always "there" and as a result, we decided to do exactly that -- the result STUNNING!!! The stairs and handrail system was equally amazing in its finished look -- we truly feel like we are living in a brand new house!!! The install proceeded quite smoothly -- as with any renovation of this size a few concerns arose but were rectified effectively, pleasantly and to our satisfaction. This is a reflection of the professionalism and integrity of Dale, Lyne and Shawn. Thank you Brockville Wood Products.
After spending lots of time with Dale reviewing our flooring and staircase requirements and options, we were convinced that Brockville Wood Products was capable of performing our project. Dale was thoroughly involved throughout the project. BWP installed a most beautiful prefinished Mirage birch floor throughout our house and resurfaced the existing staircase and handrail system to match. When the project was done, you would have thought that everything had come from the same manufacturer. Everything about the project was professional. We're already organizing to have BWP back in the new year to replace all the architectural trim mouldings and interior doors throughout the house. Thanks, Dale & Lyne.
Brockville Wood Products refinished the existing hardwood flooring and site finished newly installed hardwood floor throughout my house. Both were side by side, in fact, the new flooring had to be pieced into the existing flooring in spots. Then both were stained and finished together. The result was simply unbelievable; the staining and finishing were what I had requested, but most amazing was the fact that there was no difference between the new and old woods. Beautiful baseboard mouldings were painted and installed... tops were siliconed and nail holes filled. The job was very well done and looks excellent. I am very pleased with the workmanship, quality of the service, communications and organization. I would recommend BWP to anyone looking to have wood flooring refinished or site finished.
We are very happy with our new bamboo floor and staircase handrail system. We were very impressed with the products and customer service provided. Brockville Wood Products provided friendly and knowledgeable service, quality products, and outstanding workmanship. It was great doing business with them. Thank you, Dale, Lyne and Shawn.
We had heard many good things about Brockville Wood Products, so we approached Dale at the recent Home Show. Dale was very professional and knowledgeable, answering all of our questions and concerns about hardwood flooring. He invited us to his showroom, which was impressive. We chose a 5" knotty walnut floor with matching flush mount air-registers and it turned out to be an excellent choice. The Installer was thorough and did a remarkable job. Even the baseboard mouldings were reinstalled, and the floor cleaned. Dale was onsite and assisted with the installation. We were given a complimentary floor cleaning kit at the end of the job. We are extremely happy with both the floor and the installation and would recommend BWP to anyone... as Dale and his team met all of our expectations.
Our new hardwood floor from Brockville Wood Products meets all of our requirements. It looks great, and the installation was very professional. Dale arrived on time and did the work personally. He even helped move the furniture that we couldn't on our own and replaced it when done. All cutting was done in the garage, which was left cleaner than it had been before Dale arrived. We would definitely recommend Brockville Wood Products to anyone wanting a quality floor and installation.
We are very pleased with our new hardwood floor from 'Brockville Wood Products. We got a superb installation and would not hesitate to recommend BWP to anyone. Dale took the time to understand our needs, made many great suggestions, then let us take home large samples to consider. This commitment to satisfying our needs definitely made our decision easier. Thanks, Dale & Lyne for your assistance and help in finding the right product for us.
We live in an old stone/stucco 1840s house near the St. Lawrence River. The house has 8 wide, pegged oak floors on the ground level. When it became time to remodel the kitchen and back entrance, we began to look around to source matching material for the floors. The box stores cannot handle a job like that! My first visit to Brockville Wood Products solved that problem fast. After a visit to the job site by Dale Murphy, and his research into the problem, a contract was signed and soon the product arrived. The product and service far exceeded our expectations. We have told all our friends where we were able to find this material in Brockville. Well done Dale! Thanks for the quick response, sound advice, clear guidance, good service and fair pricing!
Shopping for a hardwood floor is a challenge. For us, it was about the quantity of the product, price, and attention to detail of the installation. We feel we got all of that at Brockville Wood Products. Quality supply and installation services. Dale is a business owner that really cares about service, detail and doing it right. Needless to say, we are extremely pleased with the results... a great floor. We recommend Dale & Brockville Wood Products to anyone and everyone.
I just purchased a new Mirage hardwood floor from Brockville Wood Products. I am quite happy with my purchase. Dale was very patient in explaining the differences between floating and engineered hardwood flooring. He came to my house with samples for me to look at, and to measure my rooms. I felt no pressure in making my decision. Dale also explained what was expected in the way of payment... everything was fully explained and there were no surprises. The time from ordering until delivery and installation was short. The Installers were professional, friendly, knowledgeable, and completed the work in a timely fashion... just as I was told. I am very happy with my new hardwood and would certainly recommend Brockville Wood Products to anyone thinking of a new floor. I will definitely call on them again. Thank you, Dale, for all your help.
Dale & Lyne are very knowledgeable and helped us choose our Mirage hardwood floor. Throughout the job, Lyne was very supportive in the office. Dale installed the floor personally. He arrived on time and started to work immediately. He was careful to explain how to best install the floor. He took the time to prepare the room and to make sure he had everything required. He checked during the installation to confirm we were satisfied. The workspace was tidy at all times. Dale was respectful of the surroundings. Our new hardwood floor looks beautiful and professional. Dale’s service is as professional as any that I have ever seen and will recommend Brockville Wood Products.
Thank you, Brockville Wood Products! Three years ago we moved to Kingston and looked for a supplier who sold and installed Mirage engineered floors. It was our pleasure to meet Dale and Lyne, who befriended us and patiently dealt with our needs. Purchase and installation were arranged and completed to meet our standards. It was a wonderful success and we were very impressed with the competence of this Canadian firm. Recently we decided to redo our den floor; the only room not converted three years ago. Our first stop was to Brockville Wood Products. Although it was a much smaller project, Dale and Lyne were again totally committed to helping us. We are completely satisfied with our floors and our choice of supplier. Your excellent work will result in continued recommendations from us, your satisfied customers.
>We had Brockville Wood Products come and service our hardwood needs at the Wedgewood. We were very impressed with their knowledge of hardwood floors and were a great aid in recommending the best hardwood products on the market. The professionalism exhibited by Dale and his team was exceptional. They are very customer orientated and believe in nothing more than providing the best, and for those reasons, we are very happy and please with the service that they have provided to the Wedgewood.
I wouldn't hesitate to recommend Brockville Wood Products for their competency and professionalism. They refinished my 50-year-old floors to perfection. They also installed a new prefinished hardwood floor in my kitchen that matched the refinished floors beautifully. Dale took the time and clearly addressed all of my concerns and provided options. Everyone I dealt with was friendly, courteous and always on time.
My husband and I were looking to upgrade the floor of our large country kitchen. We visited the numerous box stores around town, but could never quite find what we wanted. We then tried Brockville Wood Products, a local Canadian owned business. We met with Dale several times, and he literally spent hours with us going over the ever so many flooring options in his showroom. We both found him to be courteous, very knowledgeable, and extremely patient. It took us weeks to make up our mind, so these traits were very much appreciated. We are so pleased with the end result, and would absolutely recommend Brockville Wood Products for your flooring needs. Thank you, Dale. Murphy.
Helpful and knowledgeable, they listened to what I had to say and recommended a great cork floor. Great service, quicker than I expected. Highly recommended. WOW! What can I say? The floor is beautiful, soft and warm, just perfect for what I wanted. Dale, you worked so hard, you did a marvellous job and so fast. I'll never forget your efforts on my behalf. All my work would have been for naught had you not brought it all together with the cork floor.
Thank you Brockville Wood Products for a job well done. Maurice and I are very pleased with the results. Matthew and Phil were knowledgeable, very friendly and exhibited good work ethics when they were here installing the wood floor. And, for Bella, our little dog, she gives a “paws” up to the guys. The matching floor registers were perfect… and practical. Everything is fantastic. My best friend now will be the dust mop. Super product. Super job.